Refund policy
RIGHT OF REVOCATION FOR CONSUMERS
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession).
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day
- on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly;
- on which you or a third party named by you, who is not the carrier, have taken possession of the first goods, provided that goods are delivered as part of an order for regular delivery over a fixed period of time.
To exercise your right of withdrawal, you must contact
Oliver-Sport GmbH
Dieselstrasse 10
D-69221 Dossenheim
E-mail: info@oliver-sport.de
Fax: +49 62 21 8771 30
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the sample withdrawal form at the end of the text. However, this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
If you make use of this option, we will attempt to send you a confirmation of receipt of your revocation without delay (e.g. by email). To comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.
CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, we will refund all payments for the purchased goods that we have received from you, but we will not refund the return shipping costs. This refund will be made immediately and at the latest, subject to the situations mentioned below, within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. We will not charge you any fees for the refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
For this purpose, you must return the goods immediately and in any case within fourteen days of the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You must bear the regular costs of returning the goods if the goods delivered correspond to those ordered.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
THE RIGHT OF WITHDRAWAL EXPIRES PREMATURELY FOR CONTRACTS
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
SAMPLE WITHDRAWAL FORM
(If you wish to withdraw from the contract, please complete this form and return it to us).
- To Oliver-Sport GmbH, Dieselstrasse 10, D-69221 Dossenheim, Fax: +49 62 21 87710, E-Mail: info@oliver-sport.de
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/
- Name of the consumer(s)
- Ordered on (*)/received on (*)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date
(*) Delete as appropriate
30-DAY RIGHT OF RETURN ON RACKETS
Irrespective of your statutory right of withdrawal, we grant you a contractual right to return our rackets within 30 days of receipt of the goods. Within this period you can return the goods to us without giving any reason. To make use of this right of return, please send the goods back to the return address given below. We will bear the costs of the return shipment.
Please note that this right of return does not restrict your statutory right of withdrawal. Your statutory right of withdrawal remains unaffected by this and exists irrespective of compliance with our additional return conditions.
Return address:
Oliver-Sport GmbH
Dieselstraße 10
69221 Dossenheim
+4962213547808
info@oliver-sport.de
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